ExpionME® Member
Engagement App
ExpionME solves the balance billing burden for members and payers.
Out-of-network balance billing is confusing and overwhelming for members. Expectations to solve balance billing issues create challenges for payers who don’t have visibility into or control over balance billing situations. ExpionME provides an out-of-the-box solution for payers to provide exceptional balance billing support.
The ExpionME mobile app empowers plan members to handle their balance bills with concierge-level support right on their phone. Plan members can can easily understand, manage, and seek professional help to resolve balance bills.
Payers get a full-service solution that enhances the member experience and provides valuable out-of-network insights to help inform decisions such as allowable schedules and optimizing reimbursement strategies.
With ExpionME payers can:
- Reduce costs
- Increase satisfaction
- Uncover valuable insights
The Balance Billing Burden
42%
of the time when people go out of network it’s unknowingly 1
65%
of people worry about a balance bill under $500 2
73%
of people contact insurance company about the bill 2
Source: (1) Reuters; (2) Expion Health Consumer Research (2021)
